Website and App Terms of Use

The official binding version of this document is in Bulgarian language and is available here. This English version is provided solely for convenience and does not guarantee an exact translation of the original. In case of discrepancies, the Bulgarian text shall prevail.

Effective from 14.03.2025

1. General Terms. Services Provided

   Please read these Terms of Use of the website and the Studio24 mobile app (“Terms”) carefully before using our Website or Application. If you are a registered user, by completing your registration you confirm that you accept our Terms and Policies and agree to comply with them. If you are not a registered user, by using our Website or by simply installing our Application, you agree to these Terms to the extent applicable to your access and/or use. If you do not agree with these Terms, you must not use our Website or Application in any way and must uninstall the Application from your device.

   1. Welcome to our website, studio24.bg (“Website”) and/or our mobile application Studio24 (“App”). The Website and App are owned and operated by “Beauty Partners” Ltd., a company registered in the Republic of Bulgaria, with company number 205564537 and registered address: 51 James Bourchier Blvd., 16th floor, Sofia 1407, VAT number 205564537 (“Beauty Partners”, “we”, “us” or “our”). “You” and “your” refer to the user of our Website or App.
   2. The core services provided by Beauty Partners via the Website and App include:
      1. Providing access to information about services offered by selected third-party service providers, available for booking at their physical locations (beauty salons, hair studios, massage studios, etc.) through our Website and App (“Partners”);
      2. Offering a centralized platform to book online appointments for services listed on the Website/App and provided at our Partners' locations;
      3. Providing informational content related to beauty, wellness, and lifestyle.
   3. All information about services and locations (“Venues”) of our Partners displayed on the Website and App is provided solely by our Partners. Beauty Partners does not verify the accuracy or timeliness of the information submitted by Partners for publishing on the Website and App regarding their Venues and offered services. While we make reasonable efforts to collaborate with reliable Partners, we cannot guarantee the accuracy or completeness of such content, including but not limited to:
      1. Descriptions, photos, or other content about the Partner Venues (e.g., facilities, working hours, etc.);
      2. Descriptions, photos, or other content about the services offered at the Venues (e.g., service pricing, quality, or results).
   4. Our services provided via the Website and App do not include:
      1. Processing payments on behalf of our Partners or other business users (employees or professionals at the Venue) for services rendered at the Venue;
      2. Providing or guaranteeing the provision of the services booked at the Venue via the Website or App.
   5. Terms under which you can access and use our Website and/or App include:
      1. These Terms of Use for studio24.bg Website and App (“Terms”);
      2. Terms for booking services at Partner Venues via the Website or App (“Booking Terms and Conditions”);
      3. Rules for user responsibilities when posting comments or content via the Website or App (“User-Generated Content Policy”);
      4. “Privacy and Cookie Policy” – our document explaining how we process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679.
         Collectively referred to as our “Terms and Policies”. These are an integral part of the agreement you enter into with us when you register on the Website or App.
   6. Please note that these Terms and Policies do not apply to relationships between Beauty Partners and our Partners or other business users in connection with listing their Venues on the Website/App, enabling online bookings by users, or use of our platform at studio24.bg or the Studio24 Pro app or other business-oriented tools we provide. If you are an existing Partner or business user, please review the relevant Partner Terms. If you wish to become a Partner, visit https://studio24.bg/dobavi.
   7. If you participate in any prize draws or promotional campaigns via the Website or App, additional terms may apply alongside our Terms and Policies. In case of conflict, the specific campaign terms will take precedence.
   8. Amendments to the Terms and Policies:
      1. We may update these Terms and Policies from time to time. The latest version will always be available on our Website and App, along with the effective date.
      2. If you're a registered user, we will notify you through one of the following:
         1. In-app pop-up message upon your next login to the Website or App;
         2. Via email containing a link to the updated version.
      3. Changes will take effect 7 days after notification unless a longer period is stated or you take an action that implies acceptance of the changes, such as:
         1. Making a new booking;
         2. Confirming acceptance via the Website/App.
      4. If you do not object within 7 days, you will be deemed to have accepted the changes. If you disagree, you may terminate the agreement by deleting your account.
      5. The updated Terms and Policies will apply to:
         1. All bookings made after their effective date; and
         2. Any subsequent use of the Website/App after you confirm acceptance.
      6. Bookings made before the new version takes effect will remain subject to the previous version of the Terms and Policies. For your convenience, booking confirmation emails include a link to the applicable version at the time of booking.
      7. If you're not a registered user, you should check the latest Terms and Policies before using the Website or App to ensure you agree with and can comply with the current terms.
      8. All emails sent by us (e.g., registration or booking confirmations) include a link to the latest PDF version of the Terms and Policies, along with an SHA-256 hash, allowing you to download and verify the authenticity of the file.

2. Access to our Website and App

   1. Access to our Website and App is free of charge and does not require any payment to us.
   2. You are solely responsible for all actions performed through your account.
   3. We reserve the right to temporarily restrict or terminate access to our Website and/or App and to terminate our agreement with you if you provide false information during registration, violate our Terms and Policies, applicable laws, or if we have reasonable suspicion or evidence of unauthorized access by third parties to your account.
   4. All users, whether registered or not, may use the Website and App only in accordance with our Terms and Policies and applicable law.

3. Modifications and Suspension of the Website and App. Compliance Requirements

   1. We regularly update our Website and App and may modify their content or functionalities at any time without prior notice. We do not commit to any specific availability period or continuity of service. We may suspend or discontinue the Website or App (in whole or in part) at any time without notice. Please note that if you choose not to install updates, the older version of the App may not function properly or may be inaccessible.
   2. If the Website or App initially or subsequently fails to:
      1. provide the features and services as described in our Terms and Policies or those generally expected of similar digital services;
      2. serve the intended purpose you reasonably expected and we agreed to, or the typical purpose for such digital services;
      3. be maintained and updated as described in our Terms and Policies;
      4. be delivered with appropriate guidance as agreed or reasonably expected;
         you have the right to request we bring the Website and/or App into compliance or, if not possible, to terminate the agreement as outlined in these Terms and by law.

4. Password and Account Security

   1. You are responsible for maintaining the confidentiality and security of your account credentials and any device on which the App is installed. To prevent unauthorized access, we recommend storing your username, password, and any verification codes securely. During registration, you must provide an email and phone number accessible only by you, as these will be used for account access verification. It is recommended to log out and close your browser after each session, especially on shared or public devices.
   2. If you suspect unauthorized access, a breach of your password, or compromised access to your email or phone, notify us immediately at [email protected]. Regardless of any other terms, we reserve the right to temporarily block your account if unauthorized access is suspected.

5. Misuse of our Website or App

   1. You must not misuse our Website or App, including but not limited to:
      1. intentionally introducing viruses, trojans, worms, logic bombs, time bombs, keyloggers, spyware, adware, or any other harmful code or software designed to disrupt computer systems or operations;
      2. gaining or attempting to gain unauthorized access to the server hosting our Website or App, or to any server, computer, or database connected to them;
      3. launching denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks or any activity causing service interruption;
      4. engaging in actions that disrupt the proper functioning of the Website or App, such as interfering with user identification processes or restricting access for other users;
      5. technically extracting or copying content from our databases to build your own;
      6. impersonating another person or misleading others about your identity or affiliation (including but not limited to our Partners or business users).
   2. Any violation may constitute a criminal offense under Bulgarian law. We may report such activities to relevant authorities and fully cooperate by providing available user information. If such misuse occurs, your access will be immediately suspended, and we reserve the right to terminate your account and agreement.

6. Registered Users

   1. If you are 18 years of age or older, you can create an account and become a registered user of the Website and App.
   2. To make a booking through our Website or App, you need to register. You can do this by:
      1. filling in your basic details – name, email, phone number, password – and confirming your registration via the respective form; or
      2. initiating and completing a first-time online booking by entering your name, email, and phone number, and confirming the booking through the booking form. In this case, an account will automatically be created upon confirmation.
   3. The agreement between you and Beauty Partners is concluded entirely electronically. By clicking the “Register” or “Confirm Booking” button (as applicable), you make an electronic statement within the meaning of the Bulgarian Electronic Document and Electronic Certification Services Act, confirming that you accept our Terms and Policies. The details entered in the registration form, together with system-generated data at the time of registration, constitute an electronic signature under Article 3, item 10 of Regulation (EU) No. 910/2014. You agree that this electronic signature has the same legal effect as a handwritten signature.
      1. After confirming your registration, you will receive an email confirmation, at which point the agreement for use of the Website and App is considered concluded.
   4. Each time you enter information or interact with elements like the “Book” button or other checkboxes/forms on the Website or App, you are making an electronic statement under the Bulgarian legislation.
   5. You can update your account information and settings at any time via the Website or App. You can also delete your account at any time, which will terminate your agreement with us as outlined in Section 13.
   6. Emails you receive from us for registration, booking confirmations, reminders, etc., may include links that automatically log you into your account. Do not forward such emails or allow others access to them, as this could lead to unauthorized access.
   7. As a registered user, you may access additional features, such as saving contact information, posting content (e.g., reviews or ratings), and receiving notifications about promotions or special offers exclusive to registered users.
   8. All information you provide during registration, bookings, or usage of the Website and App must be accurate. You are solely responsible for any consequences arising from inaccurate data. We reserve the right to suspend or terminate your account and notify our Partners or other business users with whom you have active bookings, if necessary.
   9. We may suspend or permanently deactivate your account and any access credentials at any time if we have reasonable grounds to believe you are in breach of our Terms and Policies or applicable law.

7. User-Generated Content (UGC)

   1. Where applicable, Website or App users may post UGC, such as reviews or ratings.
   2. The Website and App are designed so that only users who have made a confirmed, non-cancelled booking via the platform can leave reviews for a Partner, service, or Venue. However, Beauty Partners cannot guarantee that all reviews come from individuals who actually used the service and does not verify the authenticity of user reviews.
   3. All published UGC will appear under your user account.
   4. We reserve the right to reject or remove any UGC (without prior notice) that does not comply with our User-Generated Content Policy. We are not liable for any loss or damages resulting from such removal or rejection.
   5. We also reserve the right to suspend your ability to post UGC or to terminate your account if you systematically or seriously breach the User-Generated Content Policy.
   6. The opinions expressed in UGC belong solely to the users and do not reflect those of Beauty Partners. We are not responsible for UGC content unless such limitation is not permitted by law. If you believe UGC violates applicable law or these Terms (including the UGC Policy), please contact us at [email protected] and include the reasons, a link to the content (URL), your contact details, and a declaration that your claim is genuine. In cases of abuse or repeated groundless claims, we may stop processing such notifications. We will assess your report and take appropriate action in line with our Terms and Policies and applicable law, including removing or restricting access to the reported content if justified.

8. Intellectual Property

   1. All content, descriptions, images, UGC, and other materials (“Materials”) on the Website and App are protected by copyright, either owned by Beauty Partners or designated third parties. You may only access this content for personal use as part of the Website and App's normal functionality. This access does not grant rights to use any Material without permission from the rights holder or another legal basis.
   2. We reserve all intellectual property rights related to the design, interface, and proprietary content of the Website and App, as well as all Materials owned by Beauty Partners.
   3. Your use of the Website, App, and Materials is subject to the following restrictions. You must not:
      1. remove any copyright or intellectual property notices within the Website, App, or Materials;
      2. use any Materials in a way that infringes our or third-party intellectual property rights;
      3. use or allow others to use automated systems or software to extract data or content from the Website or App, unless you have a written agreement with us explicitly allowing it;
      4. copy, modify, display, distribute, transmit, or otherwise use any of our intellectual property without prior written consent through a licensing agreement, unless explicitly permitted under our Terms and Policies or another legal right.

9. Trademarks

   1. We reserve all rights to the domain name https://studio24.bg, related subdomains, the names “Beauty Partners,” “Studio24,” our logo, and any of our trademarks appearing on the Website or App. Other elements, such as logos, product names, slogans, or Venue names may belong to third parties and be protected under trademark law.

10. Linking to Our Website

    1. You may link to any page on our Website for non-commercial purposes, provided that you do so in a fair and lawful manner that does not damage our reputation or take advantage of it. For clarity, the linking website must not contain any illegal, offensive, or otherwise inappropriate content.
    2. You must not create a link in a way that implies any form of association, approval, or endorsement by us where none exists. You must not remove or obscure any advertising, intellectual property notices, or other information published on the Website.
    3. Our Website must not be displayed on other websites or electronic platforms in a way that misleads users into thinking that it is provided by anyone other than us.
    4. If you wish to link to our Website for commercial or other purposes not mentioned above, or if you would like to become a Partner, please contact us at [email protected].
    5. We reserve the right to withdraw linking permission at any time without prior notice.

11. Personal Data Protection

    Protecting your personal data is important to us. All personal data you provide and/or that is generated during your use of the Website or App, or through your interaction with us, is processed in accordance with our Privacy and Cookie Policy and applicable law. Please make sure to review our Privacy and Cookie Policy carefully before using the Website or App.

12. Third-Party Content and Websites

    1. Our Website and App may include advertisements provided by third parties. These third parties are solely responsible for the content of their ads and for ensuring they comply with applicable laws. We are not responsible for any third-party advertising content.
    2. Our Website, App, communications with you, and/or Materials may contain links to third-party websites (including those of our Partners). If you choose to visit a third-party website, you do so at your own risk. We are not responsible, directly or indirectly, for the content, accuracy, opinions, or quality of products or services on such websites. Unless explicitly stated, such links do not imply any connection or endorsement by us.
    3. The inclusion of a link to a third-party website or resource does not mean we endorse that website or its content. Accessing these websites or resources is entirely at your own discretion.
    4. Keep in mind that once you leave our Website or App via a link, our Terms and Policies (including our Privacy and Cookie Policy) no longer apply. Your use and interaction with other websites or resources are subject to their own terms and policies. Be sure to review them before continuing.

13. Termination and Withdrawal

    1. If you wish to terminate your user agreement with us, you can do so at any time by deleting your account through the Website or App. This action will not result in any negative consequences, except that you will no longer have access to features available only to registered users. Additionally, as a consumer, you have the right to withdraw from the agreement within 14 days from the date of registration by deleting your account. Alternatively, you may use the withdrawal form provided below or notify us in another clear manner. If you have any active bookings at the time of withdrawal, they will remain valid unless you cancel them beforehand. Upon withdrawal, your account will be closed, and we will notify our Partners or business users of your cancellation and its reason, which may result in your bookings being canceled by them.
    2. We may terminate your account and the agreement with reasonable notice in the event of Website or App discontinuation, or in cases provided in our Terms and Policies or applicable law.
    3. In accordance with the law, we will not continue to use your content after the agreement ends, unless:
       1. the content has no value outside the context of our Website or App;
       2. the content relates solely to your activity within our Website or App;
       3. the content has been combined with other data and cannot be separated without disproportionate effort; or
       4. the content was created jointly with others who may still use it.
    4. Upon request, we will provide you free of charge with any digital content (not including personal data) that you submitted or created during your use of the Website or App, unless such content was deleted in accordance with our Terms and Policies, or unless:
       1. the content has no use outside the context of our Website or App;
       2. the content relates solely to your activity within our Website or App;
       3. the content is combined with other data and cannot be separated without disproportionate effort.

14. Our Liability

    1. To the fullest extent permitted by law, we disclaim all warranties, conditions, terms, and representations that may be implied by law in connection with the Website and the App. In particular, we do not guarantee that the Website or App will be error-free, virus-free, or free from harmful components, nor that any defects will be corrected. You are responsible for taking appropriate precautions. We shall not be liable for any loss or damage caused by a distributed denial-of-service (DDoS) attack, viruses, or other technologically harmful material that may affect your devices, software, data, or other materials as a result of using our Website or App, except in cases of gross negligence or intentional misconduct on our part.
    2. You agree not to use the Website or App for business or commercial purposes unless you have been approved as a Partner, in which case our Partner Terms apply to you.
    3. We are not liable for any losses or missed profits unless and only if: (1) such limitations of liability are not allowed under applicable law, or (2) the losses result directly from intentional misconduct or gross negligence on our part and were reasonably foreseeable. Nothing in our Terms and Policies affects your legal rights or excludes our liability where such exclusion is not allowed by law.
    4. Information provided on our Website or App is intended for general guidance only. While we strive for accuracy, we do not make any express or implied representations or warranties regarding completeness, reliability, suitability, or availability of this information. Your use of such materials is entirely at your own risk and should be accompanied by your own due diligence. You should consult a qualified professional for advice tailored to your situation.
    5. Regarding third-party content, such as information provided by our Partners (e.g., service descriptions, venue equipment, venue photos) or user-generated content (UGC), we are not liable if:
       1. we are unaware of any illegal activity or content, and in the case of damage claims, we are unaware of any facts or circumstances indicating such illegal activity or content; or
       2. once we become aware, we act promptly to remove or disable access to such content.
    6. Information on the Website or App must not be considered a substitute for medical advice from a licensed professional. If you need medical advice, consult your doctor or other qualified medical provider.

15. Territories Served

    The Website and App are intended for use by users based in the Republic of Bulgaria. Although access may be possible from outside Bulgaria, neither the Website nor the App is intended for such use, and any access from other countries is at your own risk.

16. Legal Compliance and Applicable Law

    1. If any clause in our Terms and Policies is found invalid, this does not affect the validity of the entire agreement or the other clauses. The invalid clause will be replaced by applicable statutory provisions or customary practices.
    2. All disputes arising from or related to this agreement shall be resolved in good faith through negotiations. If an agreement cannot be reached, the dispute may be referred to the competent court in Sofia, Bulgaria. Bulgarian law applies to these Terms and all Terms and Policies, and any unresolved matters are subject to Bulgarian legislation. If you are a consumer, you may also refer disputes to your local competent court.
    3. If you are a consumer and a dispute arises, you may also seek out-of-court dispute resolution through the relevant authority, such as the General Conciliation Commission with the Consumer Protection Commission (CPC) in Sofia. Address: Sofia 1000, Slaveykov Sq. 4A, phone: 02/9330 517, website: www.kzp.bg, email: [email protected]. We are not obliged to participate in such procedures. Additionally, the European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr.

17. Contact Us

    1. You may contact us by email at [email protected], by phone at 0877011870, or by post at: Beauty Partners Ltd., Sofia 1407, 51 James Bourchier Blvd., floor 16. We may communicate with you via mail, email, or notices on the Website or App. By accepting the Terms and Policies, you agree to receive electronic communications from us, including automatically generated messages. We ensure that notices posted on the Website or App can be saved by you with the date and time of publication. You also agree that all pre-contractual and contractual information, including these Terms and Policies, may be delivered electronically.
    2. Customer support hours: Monday to Friday, 9:00–17:00. Closed on weekends and official holidays.

18. Single Point of Contact

    Our single point of contact for Member States’ authorities, the European Commission, and the European Board for Digital Services under Regulation (EU) 2022/2065 on the Digital Services Act, as well as for service recipients, is:
    Email: [email protected]
    Address: Sofia 1407, 51 James Bourchier Blvd., floor 16
    You may communicate with us in Bulgarian or English.

Standard Withdrawal Form

(Complete and send this form only if you wish to withdraw from the agreement)

To: Beauty Partners Ltd., Sofia 1407, 51 James Bourchier Blvd., floor 16, email: [email protected]

- I/we hereby give notice that I/we withdraw from the agreement for the provision of the following service:

- Ordered on*/Received on*

- Name of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only if this form is on paper)

- Date

* Delete as appropriate.